Akoma Health is doing business as “Akoma Health,” (“Akoma Health,”
“we,” “our,” and/or “us”) and values the privacy of individuals
who use our websites and related services (collectively, our
how we use, share, and collect information from users of our
Services (“Users”). By using our Services, you agree to the
also subject to our Terms of Service (the link).
Who We Are
Akoma Health provides individuals who have mental health concerns
or are interested in learning more about their mental health with
virtual access to providers (therapists, clinical psychologists,
coaches, and counsellors). We (“Akoma Health”) offer our services
through a variety of channels, including but not limited to our
website, web applications, mobile applications, official WhatsApp,
our social media pages, and email newsletters.
By continuing to use our website, you acknowledge that you have
means that you have consented to the use of your data and have
accepted the applicable disclosures.
Information We Collect
We may collect a variety of information from or about you or your
devices from various sources, as described below.
4.1 Registration Information.
When you register to use our Services, we ask you for the
following; your name, email address, zip code, phone number,
date of birth, and gender. We also ask you to complete
certain questionnaires about your general state of
well-being, which will help us tailor our Services to you.
You have the option of choosing to provide us with your
address, as well. Likewise, we ask how you heard about us
and why you are interested in our Services. Lastly, we will
ask for your name and email address if you would choose to
sign up for notifications, updates or participate in our
surveys without registering for our services.
4.2 Information We Collect and You Provide When You Use Our
Depending on which Services you choose to access, we may ask
you specific questions that are relevant to those Services.
For example, we will ask you to choose which type of mental
health challenges you have; whether you have seen a
therapist before, seeing any at the moment, among other
things. This information helps us better provide you with
If you sign up for Text Therapy: We provide
the platform for users to send/receive instant messages from
providers/therapists. Users are also able to hide their
identity from their provider by choosing to go by an alias.
If you select to enrol in Therapy by Video Conference
(Individual or Group Therapy): We provide the platform for
users to speak to providers/therapists on a 1-on-1 basis
(Individual Therapy) or in groups (Group Therapy), virtually
and via video conference. When engaging with the Services,
you may choose to hide your identity from your provider and
other participants, in the case of Group Therapy, by opting
to use an alias. Your username, which you will select, or
alias, will be visible to other Users when you participate
in Group Therapy.
Location Information: When you use our
Services, we infer your general location information, for
example by using your internet protocol (IP) address.
Device Information:: We receive information
about the device and software you use to access our
Services, including IP address, web browser type, operating
system version, phone carrier and manufacturer, application
installations and device identifiers.
Usage Information: To help us understand
how you use our Services and to help us improve them, we
automatically receive information about your interactions
with our Services, like the pages or other content you view,
and the dates and times of your visits.
Information from Cookies and Similar Technologies: We and third-party partners collect information using
cookies, pixel tags, or similar technologies. Our
third-party partners, such as analytics and advertising
partners, may use these technologies to collect information
about your online activities over time and across different
services. Cookies are small text files containing a string
of alphanumeric characters. We may use both session cookies
and persistent cookies. A session cookie disappears after
you close your browser. A persistent cookie remains after
you close your browser and may be used by your browser on
subsequent visits to our Services.
Audio/Video Information: For some of our
Services, we may work with a third-party partner to
facilitate internet video conferences between you and the
therapist providing the Service. We receive information
about these communications, such as the date and time of the
internet video conference, who attended, the duration of the
video conference and a transcript of the chat. We may also
record webinar events, such as speaking events, that are not
Group Therapy, but only the audio and video of the speaker
will be recorded. We do not otherwise record or receive a
recording of the videoconference (either video or audio),
and direct others using the Services not to record through
our Terms Of Service. A user can violate this policy and
record the video conference via a secondary method, such as
an iPhone. Your video conference may also be viewed by
others with access to the other user’s devices.
If you contact us directly, we may receive additional
information about you. For example, when you contact our
customer support team, we will receive your name, email
address, phone number, the contents of a message or
attachments that you may send to us, and other information
you choose to provide. If you subscribe to our newsletter,
we will collect certain information from you, such as your
email address. When we send you emails, we may track whether
you open them to learn how to deliver a better customer
experience and improve our Services.
To personalise your experience (your information helps us to
better respond to your personal needs).
To process transactions.
To improve our website (we continually strive to improve our
website offerings based on the information and feedback we
receive from you).
To improve customer service.
To send periodic emails. The email address you provide may
be used to send you information and updates about our Plans
and services, in addition to receiving occasional company
news, updates, related product or service information etc.
If at any time you would like to unsubscribe from receiving
future emails, we include detailed unsubscribe instructions
at the bottom of each email.
To administer a contest, promotion, survey or other site
Information sharing with third parties.
If you choose to link our Services to a third-party account, we
may receive information about you. If you wish to limit the
information available to us, you should visit the privacy settings
of your third-party accounts to learn about your options.
5.1 How We Share the Information We Collect .
Affiliates We may share any information we
receive with our affiliates (if any) for any of the purposes
Vendors and Service Providers We may share
any information we receive with vendors and service
providers retained in connection with the provision of our
Marketing: Without your permission, we do
not rent, sell, or share any information about you with
non-affiliated companies for their direct marketing
Analytics Partners Analysing website
traffic with Google Analytics is a service offered by
Google. Other Google services may have access to this data.
The collected data may be used by Google to contextualise
and personalise its advertising campaigns. If you wish to
opt-out of having your activity on the Service tracked by
Google Analytics, you may do so by installing the Google
Analytics opt-out browser extension. The add-on prevents
Google Analytics about visits activity. For more information
on the privacy practices of Google, please visit the Google
Privacy & Terms web page
Sharing Between Users When you use the
Services, the information you can share with other Users is
limited. When you participate in Group Therapy, you may
share questions and comments that will be visible to the
group and participate via audio. Your username or alias,
should you choose to hide your identity, will be visible to
other Users in Group Therapy. If you choose to turn on your
camera during Group Therapy, other Users will also be able
to see your video image.
As Required By Law and Similar Disclosures
We may access, preserve, and disclose your information if we
believe doing so is required or appropriate to (a) comply
with law enforcement requests and legal processes, such as a
court order or subpoena; (b) respond to your requests; or
(c) protect your, our, or others rights, property, or
safety. For the avoidance of doubt, the disclosure of your
information may occur if you post any objectionable content
on or through the Services.
Merger, Sale, or Other Asset Transfers. We
may transfer your information to service providers,
advisors, potential transactional partners, or other third
parties in connection with the consideration, negotiation,
or completion of a corporate transaction in which we are
acquired by or merged with another company or we sell,
liquidate, or transfer all or a portion of our assets. The
use of your information following any of these events will
effect at the time the applicable information was collected.
Your Right as a Data Subject
If you wish to access, review, or modify any information we have
about you, you may do so by simply contacting us at the following
As a Data Subject, you may also request that the following be done
concerning the data that we have stored:
To have access to your data;
To be informed about the processing of your data;
To rectify any inaccurate personal data or any information about
To review, modify or erase your data and any other information we
have about you;
To restrict the processing of your data;
To block personal data processing in violation of any law;
To be informed about any rectification or erasure of personal data
or restriction of any processing carried out
To the portability of your data; and
Our Services are hosted in Nigeria. If you choose to use the
Services from the European Union or other regions of the world
with laws governing data collection and use that may differ from
Nigeria’s law, then please note that you are transferring your
personal information outside of those regions to Nigeria for
storage and processing. Also, we may transfer your data from
Nigeria to other countries or regions in connection with the
storage and processing of data, fulfilling your requests, and
operating the Services. By providing any information, including
personal information, on or to the Services, you consent to such
transfer, storage, and processing.
and the revised version will be effective when it is posted. If we
materially change how we use or share personal information
previously collected from you through the Services, we will notify
you through the Services, by email, or other communication.
PROTECTION OF PERSONAL DATA
We make reasonable efforts to protect your information by using
physical and electronic safeguards designed to improve the
security of the information we maintain; however, as no electronic
transmission or storage of information can be entirely secure, If
we detect any security risk, we may inform you and guide you
through steps to stay protected.
If you have any questions, comments, or concerns about our
processing activities, please email us at