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Last Updated: August 2022

  1. Introduction
    • Akoma Health is doing business as “Akoma Health,” (“Akoma Health,” “we,” “our,” and/or “us”) and values the privacy of individuals who use our websites and related services (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we use, share, and collect information from users of our Services (“Users”). By using our Services, you agree to the collection, use, disclosure, and procedure this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service (the link).
  2. Who We Are
    • Akoma Health provides individuals who have mental health concerns or are interested in learning more about their mental health with virtual access to providers (therapists, clinical psychologists, coaches, and counsellors). We (“Akoma Health”) offer our services through a variety of channels, including but not limited to our website, web applications, mobile applications, official WhatsApp, our social media pages, and email newsletters.
  3. Your consent
    • By continuing to use our website, you acknowledge that you have reviewed the privacy policy and agree to its terms. This also means that you have consented to the use of your data and have accepted the applicable disclosures.
  4. Information We Collect
    • We may collect a variety of information from or about you or your devices from various sources, as described below.
      • 4.1 Registration Information.

        When you register to use our Services, we ask you for the following; your name, email address, zip code, phone number, date of birth, and gender. We also ask you to complete certain questionnaires about your general state of well-being, which will help us tailor our Services to you. You have the option of choosing to provide us with your address, as well. Likewise, we ask how you heard about us and why you are interested in our Services. Lastly, we will ask for your name and email address if you would choose to sign up for notifications, updates or participate in our surveys without registering for our services.

      • 4.2 Information We Collect and You Provide When You Use Our Services.

        Depending on which Services you choose to access, we may ask you specific questions that are relevant to those Services. For example, we will ask you to choose which type of mental health challenges you have; whether you have seen a therapist before, seeing any at the moment, among other things. This information helps us better provide you with the Services.

        1. If you sign up for Text Therapy: We provide the platform for users to send/receive instant messages from providers/therapists. Users are also able to hide their identity from their provider by choosing to go by an alias.
        2. If you select to enrol in Therapy by Video Conference (Individual or Group Therapy): We provide the platform for users to speak to providers/therapists on a 1-on-1 basis (Individual Therapy) or in groups (Group Therapy), virtually and via video conference. When engaging with the Services, you may choose to hide your identity from your provider and other participants, in the case of Group Therapy, by opting to use an alias. Your username, which you will select, or alias, will be visible to other Users when you participate in Group Therapy.
        3. Location Information: When you use our Services, we infer your general location information, for example by using your internet protocol (IP) address.
        4. Device Information:: We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations and device identifiers.
        5. Usage Information: To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, and the dates and times of your visits.
        6. Information from Cookies and Similar Technologies: We and third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
        7. Audio/Video Information: For some of our Services, we may work with a third-party partner to facilitate internet video conferences between you and the therapist providing the Service. We receive information about these communications, such as the date and time of the internet video conference, who attended, the duration of the video conference and a transcript of the chat. We may also record webinar events, such as speaking events, that are not Group Therapy, but only the audio and video of the speaker will be recorded. We do not otherwise record or receive a recording of the videoconference (either video or audio), and direct others using the Services not to record through our Terms Of Service. A user can violate this policy and record the video conference via a secondary method, such as an iPhone. Your video conference may also be viewed by others with access to the other user’s devices.
      • 4.3 Communications.

        If you contact us directly, we may receive additional information about you. For example, when you contact our customer support team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, we will collect certain information from you, such as your email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.

      • 4.4 Payment Information.

        If you purchase our Services, your payment-related information, such as credit card or other financial information, is collected by our third-party payment processor on our behalf. (Stipe- https://stripe.com/privacy and Paystack- https://paystack.com/terms )

      • 4.5 How We Use the Information We Collect.

        We use the information we collect:

        1. To personalise your experience (your information helps us to better respond to your personal needs).
        2. To process transactions.
        3. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
        4. To improve customer service.
        5. To send periodic emails. The email address you provide may be used to send you information and updates about our Plans and services, in addition to receiving occasional company news, updates, related product or service information etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
        6. To administer a contest, promotion, survey or other site feature
  5. Information sharing with third parties.
    • If you choose to link our Services to a third-party account, we may receive information about you. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.
      • 5.1 How We Share the Information We Collect .
        1. Affiliates We may share any information we receive with our affiliates (if any) for any of the purposes described in this Privacy Policy.
        2. Vendors and Service Providers We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
        3. Marketing: Without your permission, we do not rent, sell, or share any information about you with non-affiliated companies for their direct marketing purposes.
        4. Analytics Partners Analysing website traffic with Google Analytics is a service offered by Google. Other Google services may have access to this data. The collected data may be used by Google to contextualise and personalise its advertising campaigns. If you wish to opt-out of having your activity on the Service tracked by Google Analytics, you may do so by installing the Google Analytics opt-out browser extension. The add-on prevents Google Analytics JavaScript from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page https://www.google.com/policies/privacy/partners/.
        5. Sharing Between Users When you use the Services, the information you can share with other Users is limited. When you participate in Group Therapy, you may share questions and comments that will be visible to the group and participate via audio. Your username or alias, should you choose to hide your identity, will be visible to other Users in Group Therapy. If you choose to turn on your camera during Group Therapy, other Users will also be able to see your video image.
        6. As Required By Law and Similar Disclosures We may access, preserve, and disclose your information if we believe doing so is required or appropriate to (a) comply with law enforcement requests and legal processes, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
        7. Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
  6. Your Right as a Data Subject

    If you wish to access, review, or modify any information we have about you, you may do so by simply contacting us at the following email address: support@akomahealth.io.

    As a Data Subject, you may also request that the following be done concerning the data that we have stored:

    1. To have access to your data;
    2. To be informed about the processing of your data;
    3. To rectify any inaccurate personal data or any information about you;
    4. To review, modify or erase your data and any other information we have about you;
    5. To restrict the processing of your data;
    6. To block personal data processing in violation of any law;
    7. To be informed about any rectification or erasure of personal data or restriction of any processing carried out
    8. To the portability of your data; and
  7. International Visitors
    • Our Services are hosted in Nigeria. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from Nigeria’s law, then please note that you are transferring your personal information outside of those regions to Nigeria for storage and processing. Also, we may transfer your data from Nigeria to other countries or regions in connection with the storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
  8. Privacy Policy
    • We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change how we use or share personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.
    • We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain; however, as no electronic transmission or storage of information can be entirely secure, If we detect any security risk, we may inform you and guide you through steps to stay protected.
  10. Contact Information
    • If you have any questions, comments, or concerns about our processing activities, please email us at support@akomahealth.io .